AI Automation & Integration Builds
We like to joke that we’re seasoned veterans in AI with many months of experience—because in this space, that’s practically a lifetime. Jokes aside, ITernative is fortunate to be working right at the cutting edge of AI adoption, helping organizations harness real, practical value from automation.
Our work goes beyond hype. We design and implement systems that make AI a natural extension of your operations. From RAG (Retrieval-Augmented Generation) pipelines that let AI leverage your institutional knowledge, to virtual employees that handle repeatable tasks, to frameworks for organizing and transferring knowledge into AI platforms, we focus on building tools that last.
We specialize in bridging the gap between your data, your people, and your goals—turning AI from a buzzword into a business advantage.
What we build and deliver:
RAG Systems – connect your knowledge base to AI for accurate, contextual responses.
Virtual Employees – AI-driven agents that augment (or replace) repetitive processes.
Knowledge Capture & Transfer – structuring institutional knowledge so it’s searchable and usable by AI.
Process Automation – streamlining operations with custom AI workflows.
AI Integrations – embedding intelligent tools into the systems you already use.
Meet Jane
Imagine having an employee who arrives on day one with a PhD-level understanding of your industry—and every other industry she might need to support your business. She speaks every language fluently, processes information at lightning speed, and never needs a coffee break to stay sharp.
Jane has absorbed your entire organizational memory. She’s familiar with every email thread, every client conversation, every strategy session that’s shaped your company. She knows your policies inside and out, understands your processes better than most tenured employees, and can recall any detail from your knowledge base in milliseconds.
She’s the colleague who:
Never calls in sick or takes unexpected time off
Maintains perfect consistency in her responses and decisions
Scales her attention across multiple priorities without dropping the ball
Learns continuously from every interaction to serve your team better
Handles sensitive information with unwavering confidentiality and precision
But here’s what makes Jane remarkable: she doesn’t just have access to information—she understands context. She knows when to escalate, when to resolve, and when to simply provide the right information to the right person at the right time. She can draft correspondence in your company’s voice, analyze trends in your data, and even anticipate needs before they become urgent requests.
Jane represents the convergence of institutional knowledge and artificial intelligence—not to replace your human expertise, but to amplify it. She handles the routine so your people can focus on the strategic. She provides 24/7 availability so your customers always have support. She scales infinitely so your growing business never outpaces your operational capacity.
The technology is ready. The question is: are you ready to meet Jane?
Managed IT Services
Some people call it Managed IT. We like to call it “keeping the lights on without keeping you up at night.” At ITernative, we’ve been doing this long enough to know the difference between support that just reacts and support that actually solves.
Our Managed IT Services are designed to give you peace of mind and predictable performance. We handle the day-to-day—user management, patching, security, helpdesk, and infrastructure upkeep—so your team can focus on building the business, not rebooting routers.
The difference? We approach IT as a shared department, not a ticket factory. You’ll get a proactive partner who knows your environment, anticipates issues before they turn into problems, and translates tech into plain English.
What we deliver:
Helpdesk & End-User Support – responsive, human-first assistance that your people won’t dread calling.
Proactive Monitoring & Maintenance – keeping systems stable, secure, and up to date.
User & Device Management – smooth onboarding, secure offboarding, and everything in between.
Backup & Continuity Planning – because “oops” shouldn’t mean “out of business.”
Security & Compliance Support – practical, not paranoid, protection.
Local Presence, Remote Reach – a team that’s accessible, accountable, and invested in your success.
IT Consulting
At ITernative, our consulting practice is built around one goal: helping organizations make technology work for them—not the other way around. We bring decades of experience in IT operations, digital transformation, and AI-driven innovation to guide you through today’s fast-changing landscape.
Our consultants don’t just offer advice; we partner with your team to understand your unique challenges, evaluate your current IT environment, and design strategies that align with your business objectives. Whether it’s modernizing infrastructure, streamlining workflows, or navigating compliance and security requirements, we provide clarity and direction that transforms uncertainty into action.
What sets us apart is our ability to connect traditional IT excellence with forward-looking innovation. From advising on system architecture to building practical AI roadmaps, we ensure your technology foundation is strong, scalable, and ready for the future.
Our IT Consulting services include:
Strategic IT Planning – aligning technology investments with business goals.
IT Operations & Infrastructure Review – optimizing performance, cost, and security.
AI Readiness & Adoption – assessing opportunities to apply automation and AI safely and effectively.
Cloud & Hybrid Strategy – designing the right mix of on-premises, cloud, and SaaS solutions.
Security & Compliance Guidance – reducing risk while meeting regulatory and industry standards.
Fractional CTO Advisory – giving you executive-level insight without the full-time overhead.
IT Projects
Think of us as your get-it-done team for technology. Whether it’s untangling a messy server room, migrating to the cloud, deploying a new network, or rolling out the latest collaboration tools, ITernative delivers projects with clarity, speed, and accountability.
We don’t just install and walk away—we design projects to actually fit your business. That means understanding your workflows, planning around your people, and building with future growth in mind. The result: projects that don’t just “go live,” they stick.
What we take on:
Network & Infrastructure Upgrades – from closets to cloud, we build stable, secure foundations.
Migrations & Deployments – Office 365, Azure AD, line-of-business apps, you name it.
Cybersecurity & Compliance Initiatives – practical, audit-ready solutions.
Systems Integration – making your tools talk to each other instead of creating silos.
Custom IT Builds – when off-the-shelf just won’t cut it.
Big or small, each project comes with a plan, a point of contact, and a promise: we’ll finish what we start, and we’ll do it right.
